Refund Policy

1. Overview

This Refund Policy explains how cancellations, refunds, and payment adjustments work for orders placed through the Conscious Cookings platform. It applies together with our Terms of Service. Kitchen partners prepare food to order; timing and operational limits affect what we can change once preparation or dispatch has started.

2. Cancellations before preparation

If you request to cancel before your order is confirmed for production by the kitchen and before a delivery partner is assigned (where applicable), we will try to honour a full cancellation and refund of any amount already captured, using the original payment method where possible.

Cancellations made after preparation has begun, or after the order has shipped, may not be eligible for a full refund. Contact us immediately; we will review each case in line with this Policy and fairness to customers and partners.

3. Quality, wrong items, and non-delivery

If you receive the wrong items, a materially incorrect order, or your meal arrives in a condition that makes it unsuitable to eat (subject to reasonable inspection), contact us within a reasonable time—ideally the same day—with your order details and, where helpful, a photo. We may offer a replacement, account credit, or partial or full refund at our discretion.

If delivery could not be completed due to reasons attributable to us or our partners (for example, confirmed failure to attempt delivery in the agreed window), we will work with you on a refund or credit. If delivery failed because the address was incorrect, nobody was available to receive the order, or access to your building was denied, charges may still apply.

4. Subscriptions and recurring billing

Subscription meals, bundles, and prepaid plans may have specific rules shown at purchase (minimum commitment, renewal date, pause windows). Refunds for unused portions of a subscription depend on those rules and how much of the service has already been fulfilled.

If a renewal charge was processed in error or after you had already cancelled in accordance with the stated notice period, contact us with proof; we will investigate and correct eligible overcharges.

5. How refunds are processed

Approved refunds are typically sent back to the original payment method. Timing depends on banks and payment partners; it may take several business days to appear on your statement.

Where we issue account credit instead of a card refund, the credit will apply to future orders as described when the credit is granted.

6. Non-refundable or limited cases

• Promotional or discounted items may be subject to stricter rules stated at checkout.
• Change of mind after delivery, or subjective taste preferences, may not qualify for a refund unless required by applicable consumer law.
• Disputes between you and an independent kitchen partner about matters outside the platform’s control may need to be resolved with that partner, while we help where the platform’s role is involved.

7. Changes to this Policy

We may update this Refund Policy from time to time. The “Last updated” date at the top of this page will change when we do. Continued use of the Services after updates means you accept the revised Policy for new orders.

8. Contact

For refund or cancellation requests, reach us using the phone numbers in the site footer and have your order ID or account email ready.